General
Missing Goods
Order
Order Cancellations Refunds & Returns
Delivery

FREQUENTLY ASKED QUESTIONS

1. CAN YOU MAKE DELIVERY AGAIN IF I FAIL TO COLLECT?

Yes, we re-attempt the delivery the next day if you fail to collect at doorstep.

2. WILL I RECEIVE A CALL FROM SELLOSTAA BEFORE ORDER DELIVERY?

You will get a call from the courier boy only if he fails to locate your address.

3. IS WARRANTY AVAILABLE ON ALL PRODUCTS AT SELLOSTAA?

Certain products might not be eligible for a warranty. You can check the details in product page.

4. WHAT IF I LOST MY WARRANTY CARD?

You won’t be eligible for replacement if you lost the warranty card.

5. WILL I RECEIVE THE SAME AS THE INITIAL PRODUCT ON WARRANTY REPLACEMENT?

Yes, the replacement product will be same as the initial product.

6. DO YOU PROVIDE WARRANTY ON PRODUCTS?

Yes, a warranty is available on certain products. You must check order details before placing the order.

7. DO YOU DELIVER PRODUCTS INTERNATIONALLY?

We do not deliver products internationally yet.

8. DOES SELLOSTAA DELIVER NATIONWIDE?

Yes, we deliver products throughout India.

9. ARE PRODUCTS ON SELLOSTAA QUALITATIVE?

Yes, all the products listed on Sellosta are of premium quality.

10. DO YOU DELIVER IN REMOTE AREAS IN INDIA?

Yes, if courier services reach your destined area, we will deliver.

11. ARE PRODUCTS ON SELLOSTAA DURABLE?

Yes, all the products listed on Sellostaa are durable.

12. IS IT SAFE TO PLACE PRODUCT ORDERS ON SELLOSTAA?

Yes, Sellostaa is a trustworthy platform to buy & sell products.

13. CAN I MAKE PAYMENT THROUGH CREDIT CARD?

Yes, you can make payment through a credit card.

14. CAN I MAKE PAYMENT THROUGH A DEBIT CARD?

Yes, you can make a payment through a debit card.

15. CAN I MAKE PAYMENT THROUGH PAYMENT GATEWAYS?

Yes, you can make payment using payment gateways.

16. DO YOU ACCEPT NEFT/RTGS PAYMENTS?

Yes, we accept NEFT/RTGS payments for product orders placed.

17. HOW TO MAKE PAYMENTS FOR PRODUCTS?

You can use your banking cards or net banking to make product payments.

18. CAN I OPEN THE PARCEL BEFORE ACCEPTING DELIVERY?

You can only open the parcel after accepting it. If you find defects later on, then you can feel free to reach out to us.

19. DOES A BUYER CONTACT AFTER SENDING A QUOTATION?

Since, many sellers send quotations to buyers. It’s pretty hard to expect a response from the buyer. You may need to follow up!

20. HOW TO GET A QUICK RESPONSE FROM THE BUYER?

You must draft a unique quotation to expect a quick response from the buyer. Your approach should stand out competitor sellers!

21. HOW TO CONVERT A FIRST BUYER ON SELLOSTAA?

You can offer complementary products or services to attract the buyer.

22. HOW TO CONVERT WHOLESALE LEADS INTO CUSTOMERS ON SELLOSTAA?

You must reply immediately to potential leads. Also, make sure that you provide full business details, product images, prices, etc.

23. HOW TO IMPROVE PRODUCT VISIBILITY ON SELLOSTAA?

You must list down every product detail with pricing to improve product visibility.

24. IS IT MANDATORY TO CREATE AN ACCOUNT ON SELLOSTAA BEFORE SELLING?

Yes, you must have a registered account with name and all the details.

25. Popular Topics

Find a Missing Package That Shows As Delivered
Cancel Items of Orders
Where's My Stuff?
Quick Solutions
Track Your Package
Change Your Payment Method
Return or Exchange an Item
Change Your Password or Email
Manage Address Book
Manage Your Content and Devices
Community
Digital and Device Forum

26. WHAT IS SELLOSTAA

sellostaa is a global marketplace for items of all kinds. Offering a unique opportunity for innovative creators and independent brands to gain exposure and build a brand that sells to an audience of their own.

Our mission is to be the world’s favorite destination for goods with a unique selection of products updated weekly !!

sellostaa products are sourced externally from partner companies and shipped B2C direct.

Once a sellers application is accepted, goods are authenticated and partnerships are secured for delivery. After a sale occurs the vendor is emailed and the order goes safely direct to the customer.

sellostaa manages customer services and a live chat, whilst also offering: coverage across the website, social media channels, manufacturing, newsletters, influences and a range of other services.

27. WHAT DO I DO IF A STORE IS NOT RESPONDING TO ME?

Send a message to the store. If you do not get a response within a reasonable amount of time,
then forward your purchase confirmation email to [email protected] defining the issue and we can look into it for you.

28. MY ITEM WAS RETURNED AND THE SELLER HAS NOT PROCESSED THE REFUND?

If the item was returned with a signed-for service, you will be able to check if the item reached its destination
If the item has been delivered or you are unable to check the order status,

please contact the seller. You can then chase up on the progress of your refund or exchange.
If you do not receive any response after a reasonable period of time, you can escalate the matter.
The method of escalation will depend on the type of payment.

If you have tired all methods of escalation forward your purchase confirmation email to [email protected]
we will resolve the issue.

29. I'VE SOLD AN ITEM! HOW LONG DOES IT TAKE FOR A SELLER TO GET PAID?

Standard payout timing

2 business day
Applies to: Australia, United States (except businesses in higher-risk industries)

Payouts of your available account balance are made daily and contain payments processed two business days prior
(this is how long it takes for your pending account balance to become available on this schedule). For example, payments
received on a Tuesday are paid out by Thursday, and payments received on a Friday are paid out by Tuesday.

If your business operates in a higher-risk industry, this schedule may not be available. A 14 calendar day schedule might
apply to your business instead. This delay protects your business, customers, and Stripe from the increased risk of
chargebacks and potential cancellations.

4 business day
Applies to: New Zealand